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2.What do you understand by the following terms in the context of public service?
a) Empathy b) Integrity c) Transparency d) Accountability
Ethical values such as empathy, integrity, transparency, and accountability play a fundamental role in shaping the effectiveness, fairness, and integrity of governance.
| Values | Definition | context of public service |
| Empathy | Empathy is the ability to understand and share the feelings of another person, which can lead to an understanding of their thoughts, beliefs, and experiences. | Empathy fosters a compassionate approach to policy-making and service delivery, ensuring that programs are designed with the beneficiaries’ perspectives in mind.It fosters trust between public servants and communities. |
| Integrity | The quality of being honest and having strong moral principles. | Public servants are expected to act with integrity to maintain public trust. This includes being truthful, avoiding conflicts of interest, and upholding the law. Ex:In recruitment processes within public services, integrity ensures that appointments are made based on merit rather than favouritism or corruption. |
| Transparency | Transparency involves openness and the willingness to share information, both positive and negative, with all relevant parties. | Transparency is vital for building trust between the government and the public. It makes government information accessible to the public.It builds public trust, enhances accountability, and ensures that citizens can hold public officials responsible for their actions.Ex:RTI empowers citizens to request information from public authorities and promotes transparency and accountability in government by making public information accessible to the public. |
| Accountability | Accountability means being responsible for one’s actions and decisions, including being answerable to stakeholders for performance and conduct, | Public servants must be held accountable for their actions to ensure that they fulfil their duties effectively and ethically. This includes facing consequences for misconduct or failure to meet standards.this ensures efficient use of public funds(CAG),preventing fraud and corruption. |
PYQ
- What do you understand by the following terms in the context of public service? a) Integrity b) Perseverance c) Spirit of service d) Commitment e) Courage of conviction f) Personal opinion 2013
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